Privacy Policy

Effective Date: 14/06/2025

Last Updated On: 30/09/2025

Light Touch Properties (“we”, “us”, or “our”) is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services or visit our website.

1. Who We Are

Light Touch Properties provides property management, deal sourcing, and staging services across South East London and Kent.

If you have any questions about this Privacy Policy, you can contact us at:

Email: enquiries@lighttouchproperties.com
Phone: 0208 629 7662
Address: 124 City Road, London, EC1V 2NX

2. Information We Collect

We collect personal information in the following ways:

Information you provide directly:

Name, address, phone number, and email
Property details
Investment goals and preferences
Payment details (where applicable)

Information we collect automatically:

IP address and browsing behaviour when you visit our website
Cookies and usage data (see Section 7 below)

3. How We Use Your Information

We use your information to:

Provide and manage our services
Communicate with you regarding your property or investment preferences
Send invoices and process payments
Provide customer support
Send service-related updates and occasional marketing communications (with consent)

4. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity – to provide our services
Consent – where you have given permission (e.g., marketing emails)
Legal obligation – to comply with legal or regulatory requirements
Legitimate interests – to improve our services or prevent fraud

5. Sharing Your Information

We may share your information with:

Trusted contractors or suppliers (e.g., for staging or maintenance)
Legal, financial, or regulatory authorities, if required
Third-party platforms used to support service delivery (e.g., CRM or email systems)

We do not sell your data to third parties.

6. Data Storage & Security

We store your data securely using industry-standard safeguards and limit access to authorised personnel only. Your data will be stored within the UK or in GDPR-compliant countries.

We retain your data only as long as necessary for the purpose collected, or as required by law.

7. Cookies & Website Analytics

Our website may use cookies to improve user experience and collect anonymous analytics data. You can manage cookie preferences through your browser settings.

8. Your Data Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (in certain circumstances)
Restrict or object to data processing
Request data portability
Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details provided above.

9. Marketing Communications

You will only receive marketing communications from us if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our services indicates your acceptance of the changes.

Terms of Service

Effective Date: 30/09/2025

Welcome to Light Touch Properties. These Terms of Service (“Terms”) located at https://lighttouchproperties.co.uk govern your access to and use of our services, including property management, deal sourcing, and staging services (“Services”) to use https://lighttouchproperties.co.uk By using our website or engaging with our Services, you agree to these Terms.

1. About Us

Light Touch Properties is a property services provider operating in South East London and Kent, offering hands-off property management, investment deal sourcing, and property staging solutions.

2. Use of Services

By using our Services, you confirm that you are at least 18 years old and legally able to enter into contracts. You agree to provide accurate and complete information during our onboarding and service process.

3. Property Management Services

When engaging our property management services:

We may enter into a fixed-term agreement (typically 3–5 years) for guaranteed rent arrangements.
Properties must meet agreed standards before management services commence.
Light Touch Properties reserves the right to decline or terminate services if the property fails to comply with safety or regulatory requirements.

4. Deal Sourcing Services

Our deal sourcing service provides clients with access to off-market or pre-vetted property investment opportunities:

A sourcing fee is only charged upon successful deal acceptance or reservation.
All investment opportunities are subject to due diligence by the investor.
Light Touch Properties is not liable for any investment decisions made based on the information provided.

5. Staging Services

We offer virtual, partial, and full staging services to enhance rental appeal:

Services are tailored based on the agreed package.
The client is responsible for granting access to the property for staging purposes.
While we aim to maximise rental appeal, we do not guarantee specific rental income or occupancy results.

6. Payments and Fees

Fees for services will be outlined in individual agreements or invoices.
Late payments may incur interest or penalties as defined in your service agreement.
All prices are inclusive of VAT unless stated otherwise.

7. Cancellations & Refunds

Specific cancellation and refund terms are outlined in each service agreement.
Deal sourcing fees are non-refundable once a deal is secured and accepted.
Staging bookings cancelled with less than 48 hours’ notice may incur a cancellation fee.

8. Limitation of Liability

Light Touch Properties is not responsible for:

Loss of income, profit, or investment returns.
Property market fluctuations or third-party actions.
Any indirect or consequential damages arising from the use of our services.

9. Confidentiality

We treat all client information with strict confidentiality and do not share or sell your data to third parties without consent, except as required by law or to deliver services.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions about these Terms, please contact us at:

Email: enquiries@lighttouchproperties.com

Phone: 0208 629 7662

Address: 124 City Road, London, EC1V 2NX